Refund policy
Last updated: [16 May 2026]
At KARTEEN, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return policy to ensure a hassle-free experience.
Returns
You can return any unused product within 14 days of the purchase date. To qualify for a return, please ensure that:
- The item is in its original condition.
- It is unused and in its original packaging.
- You have your receipt or proof of purchase.
How to Initiate a Return
- Contact Us: Reach out to our customer service team at info@karteen.com to request a return authorization.
- Prepare Your Return: Carefully package the item in its original packaging and include your receipt.
- Ship It Back: Send the item back to the address provided by our customer service team. You will be responsible for the return shipping costs unless the return is due to a defect or error on our part.
Refund Process
Once we receive your returned item and verify its condition, we will process your refund. Please allow 5-7 business days for the refund to be reflected in your account, depending on your payment method.
Non-Returnable Items
Please note that certain items, such as those that have been used or are not in their original condition, may not be eligible for return.
If you have any questions about our return policy or need assistance, feel free to contact us at info@karteen.com.
Thank you for choosing KARTEEN – where convenience meets every journey.
